Many years ago, I worked as a facilitator/trainer in a large organization. Being an ‘internal consultant’ is a fantastic way to build skills and develop every part of your leadership and organizational development skillset, and I enjoyed every minute (well,
If there is one topic that seems to universally get people’s attention when I am delivering a program or course, it is Imposter Syndrome. I think it’s partly because most of us have experienced Imposter Syndrome at some point in
It’s hard to imagine that Daniel Goleman could have foreseen what his 1995 book, Emotional Intelligence – Why It Matters more than IQ, would do to bring the concept of emotional intelligence to the mainstream. Over 35 years later, emotional
Incorporating emotional intelligence assessments in the workplace for a Texas-based Fortune 500 company transformed their staff retention – by a whopping 67%. And here’s the kicker – their profit rose by $32 million annually. This is just one of several
When I tell people what I do for a living, they often respond, “My boss needs your help – they are a complete psycho.” In reality, that’s probably not true: Psychopathy in the general population is around 1 in 100. The
Slowly but surely, the world of non-essential services is starting to contemplate and process the transition from working at home to being back in the workplace. Under the guidance and recommendations of public health groups, many people are starting to
You have likely heard it a hundred times before – the Golden Rule – Treat others how you want to be treated. You may have seen it in Facebook posts, as an inspirational quote, or even in a hotel TV
Being in the business of people development means we’re generally focused on meeting the needs of others. Helping others build capabilities, expand perspectives, and understand how they can help their teams get from Point A to Point B. This sometimes
One of the great things about the workplace is that it throws us into a social environment where we are required to work alongside, communicate with, and get along with, people from a broad range of backgrounds, cultures, ethnicities, and
In recent months there has been a significant uptick in the discourse around hardiness and resilience. While neither of these are new topics, it seems like something has shifted, and more attention is being paid to these, as well as
For myself, physical wellness has been a lifelong journey directly contributing to my personal well-being and happiness. Fitness and movement are a consistent “go to” in my world for stress management, and simple soul-filling experiences. When I first learned about
Why is it that some people are better at handling stress than others? Why do some people believe they have a great deal of control over their lives, while others feel that life is just something that happens to them?
If one of your commitments for 2021 is to read more (an admirable goal), here are some suggestions for learning more about emotional intelligence. I originally published this blog post in 2014 with just four books, and those selections still
Check out this podcast from my colleague and collaborator Glenn Taylor In this podcast I talk about emotional intelligence and its role in effective leadership, manipulation, and cognitive biases – among other things. I hope you like it! #12. Emotional
One of my favourite quotes is by Mark Twain. It goes: “It ain’t what you don’t know that will get you into trouble. It is what you know for sure that just ain’t so.” I love this quote because it
Whammo. There it was, my full EQi results. All of my scores with nicely colored bars drawing my eye to each one I deemed “low”. A self-admitted type A personality, I was excited about all of the “high scores” I had. “Yes! I thought,
By the time I got to the car rental counter, I was already annoyed. The flight in had been long, and the ‘In-Terminal’ rental car pickup had magically morphed into ‘a representative from the car rental company is in the
One of the most compelling, and confounding questions about investing in developing emotional intelligence (or any leadership training) is “What’s the ROI”? While on the surface the case for developing emotional intelligence in leaders makes sense (who doesn’t want to
You have probably seen the TV commercial for Snickers Bars that has the tagline ‘You are not yourself when you are hungry’. If you have ever suffered from being ‘hangry’ (hungry that makes angry) you can likely relate. There is
Collaboration isn’t always easy. Seeing the world from different points of view and bringing our own experiences and interpretations to every endeavor creates plenty of opportunity for conflict, and requires that we are able to have control over the way
2017 has been an exciting year for us here at The EQ Development Group, and we hope it has been for you too! The run up to Christmas and the holiday season can be a frantic time for sure, and
It was an exciting week here at the EQ Development Group. On Thursday, our new workshop ‘The Emotionally Effective Leader’ was officially launched by Multi-Health Systems (MHS). MHS is the world-wide rights holder for the EQ-i 2.0 & EQ360, and
We underestimate the value of Emotional Expression. What is Emotional expression? It’s translating our thoughts for the people around us. It’s making our inner concerns, questions, thought processes, and internal jumps for joy transparent for our colleagues and people around
People often ask me what they need to do to develop their emotional intelligence. It’s a tough question to answer – specific development opportunities vary greatly from person to person. What one person may need or want to work on
One of the most enjoyable parts of my work is getting to work with leaders who have moved into their first leadership role. I get to hear about the victories and the successes as well as the challenges, some of
For many people, Spring Break travel is now done and everyone is back to work or school. If you got away over the past few weeks, I hope you had a good time! Travelling back from my own Spring Break
[vc_row][vc_column][vc_column_text css=”.vc_custom_1596745867277{margin-bottom: 0px !important;}”]Many organizations are realizing that emotionally intelligent leaders make a big difference to the success of the teams they lead, and ultimately the organization as a whole. While you can work with existing leaders to develop their
As a society, have we decided that work is a bad thing? Phrases like ‘working for the man’, and ‘Thank God It’s Friday’ speak to the notion that work is doing little more than using time and energy – preventing
Around this time of year, the gym’s and fitness centre’s that were packed to the walls in early January begin to thin out. Resolutions made become resolutions broken, and the dream of whatever the goal was back on the first
A common question that comes up in the EQ-I & EQ360 Certification process is how soon is too soon for someone to go through the assessment process again after their initial completion. Leaving aside situations where there is a validity
One of my good friends and mentors once said to me “You can lead a horse to water, but you can’t make it drink. If its thirsty, you wont need to.” While most people have heard the first part of
There is a saying that goes something like “feedback is hard to take from a friend, family member, peer, stranger, co-worker, or boss.” Sure there are exceptions – some people are immune to feedback completely, but I will leave that
I’ll never forget the time the client, unhappy with her 360 results, threw almost 40 pages of report high into the air. She stared me straight in the eye and said “that’s what I think of that #$%.” Admittedly the
In my last blog posting I offered some tips for administering 360-degree feedback tools. In this posting I will cover some of the lessons I have learned from debriefing 360 feedback with clients: Explain the construct before you explain the
Many coaches I work with are familiar with 360 degree leadership assessments and how they can be used to get feedback from others on an individual’s performance. However many have also not had the experience of using 360’s in their
I always enjoy teaching our EQ-I & EQ360 Certification Courses and last week was no exception. This class was also officially the fastest to pass their certification exam with everyone completing within 24 hours of the course end. Congratulations to
In last week’s blog posting we started our look at Sally, a composite of a number of leaders that I have worked with in recent years, exploring some real examples of emotional intelligence and how an emotionally effective leader would
[vc_row][vc_column][vc_column_text css=”.vc_custom_1563615768098{margin-bottom: 0px !important;}”] Are you an emotionally effective leader? Would you know an emotionally effective leader if you met one? Using the EQ-I 2.0 model of emotional intelligence (shown right – click on the image for a larger view)
In the previous installment of this series, we looked at why coaching was such a great way of developing emotionally effective leaders. Today, we’ll look at four ways you can work with your clients to develop their emotional intelligence and
Last week, we talked about how coaching is the most effective way to develop leaders who are more emotionally effective (You can see that post HERE). Let’s look at why that is. Action research models provide a simple way to
Last week, we looked at some of the issues involved in creating emotionally effective leaders and the challenges of using workshops to support those leaders’ development (You can see that post here). In this installment, we’ll look at other common
When it comes to helping leaders apply their knowledge of emotional intelligence to everyday situations, what’s easy often doesn’t work, and what works often isn’t easy. In this series of four blog posts, I’ll look at why coaching is one
The gap between knowing and doing is holding many leaders back. Millions of dollars are invested every year in leadership development, but the actual impact of this spending remains unknown. If the stats are to be believed, peoples trust and
When people consider emotional intelligence training or coaching, one of the questions I am frequently asked is ‘Can you train people to increase their emotional intelligence?’ The question itself seems straightforward, but in truth the answer is no – you
Over the course of my career I have had the privilege of working with literally hundreds of leaders. One of the most enjoyable parts of this work is sitting with them, talking through the myriad opportunities and challenges, strategizing on
[vc_row][vc_column][vc_column_text css=”.vc_custom_1596745930454{margin-bottom: 0px !important;}”]A short time ago I mentioned that I had been in Toronto with MHS being certified as a trainer for the new (to North America) Risk Type Compass assessment tool. You can find more information on the
I am just back from a great few days in Toronto. In addition to visiting the folks at EQ HQ (also known as Multi-Health Systems (MHS)) and becoming certified in a brand new assessment, the Risk Type Compass (more on
So you have just been certified to use the EQ-I and are preparing to do your first debrief. While we cover the debrief process extensively in the EQ-I & EQ360 Certification training, there is nothing like getting to do your
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