360 degree feedback

360 degree feedback bridges the gap between what leaders think they know about their leadership, and how those around them actually experience them. For more than 20 years we have been working with leaders at all organizational levels, from the front line to the c-suite to help them identify blind spots, confirm strengths, and become more effective in every aspect of their role.

A successful 360-degree feedback program involves more than just choosing the right method or tool, although this is essential. It also requires creating a supportive environment, guiding participants through the process, choosing raters, and crafting insightful questions that provide valuable feedback and insights, maximizing the return on investment. We provide a variety of feedback collection methods and will help you determine which is most effective for your needs. Our offerings include:

  • Simple and efficient text-based feedback from multiple sources, such as One Question, Start/Stop/Continue, and the 7×7 method.
  • Tool-based 360 assessments, including Emotional Intelligence (EQ360), Leadership Practices Inventory (LPI360), and our proprietary MLH360, developed from our leadership competency model.
  • Interview-based 360 assessments conducted by our senior team members, who then compile a comprehensive written report with recommendations for development strategies.

Building on the importance of selecting the right provider for 360-degree feedback, a successful program extends beyond just the choice of tools. It involves cultivating an environment conducive to growth, clearly explaining the feedback process, selecting appropriate raters, and formulating questions that elicit meaningful feedback, thereby enhancing the value of the investment. Our services are designed to adapt to a variety of feedback collection methods, ensuring the most suitable approach for your unique needs.

In addition to offering expert advice on tool and program selection, we also specialize in diverse feedback mechanisms. These range from straightforward, quick text-based feedback methods to more sophisticated instrument-based assessments and in-depth interview-based evaluations, all aimed at fostering personal and professional development. Our approach is informed by extensive experience and a commitment to delivering a process that is not only effective but also respects your time and organizational culture.



Leadership Skills

Emotional intelligence (EQ) is increasingly recognized as vital for effective collaboration, building strong relationships, and achieving success. The EQ360 stands as the definitive tool for EQ-based 360-degree feedback, assessing all 15 dimensions of emotional intelligence from the EQ-i 2.0 model and including the option for up to five additional open-ended questions. This instrument provides leaders with deep insights into their leadership dynamics, serving as a solid foundation for heightened effectiveness.

The Leadership Practices Inventory (LPI) 360 is grounded in the foundational book, “The Leadership Challenge” by Jim Kouzes and Barry Posner. It examines the five practices of exemplary leadership through 30 numerically scored questions and up to five open-ended/free-text responses. The report provides a ranking of all behaviors within the LPI model, along with individual score responses, facilitating the exploration of differences both between and within groups. Additionally, extensive development tools are available.

The MLH360, based on the MyLeadershipHub competency model, is central to the leadership development work at The EQ Development Group. Beyond exploring emotional intelligence, the core of effective leadership, it covers 8 essential leadership skills, from Effective Communication to Cultivating Adaptability and more. it also accommodates up to five open ended/free text responses. This 360-degree assessment, ideal for leaders at early to mid-level stages, includes various development options.




Cathy is a leadership coach and talent development executive with 25 years’ experience partnering with professionals to build leadership capabilities and team bench strength. She is a Certified EQ Coach, ACC, Human Capital Strategist, and holds an M.A. in Sociology. Cathy is a seasoned workshop facilitator, speaker and is certified in the EQ-i/EQ360 & Hogan Assessments. 

Cathy partners with individual leaders and teams, to ignite and sustain workplace success. She helps individuals foster strategies for greater innovation, professional results, and a healthy work/life synergy. 

Throughout her career, Cathy has provided leadership in the areas of organizational design and change, team effectiveness, technical and business process redesign, and performance and learning management. She has managed P&L for Client Services and People Operations. Cathy’s experience with Fortune 500 businesses, startups, tech, financial services, higher education, and the public sector uniquely equips her to generate next-level impact with her clients. 

Cathy has served on the Board for the Greater Austin Chapter of the International Coaching Federation (ICF) and serves her community through coaching and advisory support with several mission-driven organizations. Her genuine enjoyment of people, food, travel, art, family, and humor keep her senses energized and life rewarding. 



Lee is a passionate and supportive coach who loves to learn and partner with others.  She completed her coaching program through the Co-Active Training Institute in 2013, as well as the Coaching out of the Box program in 2014, and is a certified EQ-i coach.  She was certified with the International Coaches Federation, and has a Masters in Education.

She holds certifications in a variety of leadership development courses and has facilitated many programs and teams to assist leaders to be their best, wherever they are at.  She worked in Organizational Development in a large Health Authority for six years and has extensive leadership and clinical experience in health care.   She loves the outdoors and spends time hiking, biking, skiing, kayaking, and traveling with her husband. 

Lee has a fun and constructive sense of humour that allows her to playfully relieve tension, while building clarity. She is cool under pressure and is not knocked off balance by the unanticipated. Lee can be expected to use logic and heart to uncover hidden challenges and assist others to come up with effective solutions that enable them to move forward.  



Maja Karlsson is a leadership coach, organizational development professional and registered dietitian with a passion for making workplace environments thrive. Her 15 years of leadership experience equip her with the knowledge, skills and insight to deliver real change when and where it is needed.

Maja is committed to personal and professional development. She has an MA in Leadership from Royal Roads University (Victoria, Canada), is a Certified Professional Co-Active Coach from the Coaches Training Institute (CTI) and is accredited as an ACC through the International Coaches Federation (ICF).

She brings with her an extensive leadership and management background from the health care industry. Repeatedly taking on unique roles that have not been done before by others has given her the chance to work with senior leaders in innovative ways that challenge the status quo.

Maja embraces change and works closely with senior leaders to make lasting change that supports clients, employees and the organization as a whole. She is adept at developing new and innovative programs, and has had particular success in providing leadership training and development opportunities to middle and upper level managers.

She is described by those who work with her as thoughtful, genuine, perceptive, and not afraid to “call it like it is”.